Paragon Training Facility Refund Policy

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

 Your item must be unused and in the same condition that you received it.

 The item must be in the original packaging.

 To complete your return, we require a receipt or proof of purchase.

 Only regular priced items may be refunded, and sale items will be refunded at the sale price as long as receipt is present.

 

Exchanges (if applicable)

We only exchange items at our own discretion if a genuine mistake has taken place.

 

Exempt Goods

 The following are exempt from refunds:

 Gift cards

 Partly used products or services, e.g five session are paid for and you use one. You can not get an exchange or refund on the remaining four sessions.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us.

 

Shipping

Please do not send the product back to the manufacturer. Please arrange with us to have these products returned.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please see, we cannot guarantee that we will receive your returned item.